rds4's Privacy Policy

This privacy policy ("Policy") applies to all individuals who use the website and services of rds4. By registering on or browsing the rds4 platform, you are considered to have agreed to the terms described in this policy. We believe that protecting your personal information is a fundamental right, and we are committed to upholding that right.

1 What Information Is Collected

Various types of information are collected on the rds4 platform as needed to create and manage your account. The main categories are discussed below.

1.1 Information You Provide Directly

When you open an account on rds4, make a deposit or withdrawal, or contact support, the following information is collected from you:

• Full name, date of birth, and national identity details
• Email address and mobile number
• Residential address
• Payment account details (bKash, Nagad, Rocket, Upay, or bank account)
• Documents required for identity verification

1.2 Automatically Collected Information

When you browse the rds4 website, certain technical information is collected automatically:

• IP address and device type
• Browser and operating system information
• Browsing activity on the site and page visit history
• Information obtained through cookies and similar tracking technologies
• Login time, session duration, and activity logs

1.3 Information Received from Third Parties

Information may be verified through trusted third-party services for the purpose of identity verification and fraud prevention. However, your personal information is never sold or rented to any third party.

2 Purpose of Using Information

rds4 uses collected information only for lawful and transparent purposes. Your information is processed for the following reasons:

• Account creation, management, and verification
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, and bank transfers)
• Providing customer service and support — 24/7 via live chat and email
• Preventing fraud, money laundering, and other illegal activities
• Managing bonuses, promotions, and the VIP program
• Meeting legal and regulatory obligations
• Ensuring platform security and functionality
• Managing responsible gambling programs

3 Data Storage and Security

rds4 follows industry-standard technology and practices to protect your personal information.

3.1 Technical Security Measures

• All data transfers are secured through SSL (Secure Sockets Layer) encryption
• Sensitive information is stored in an encrypted state
• Regular security audits and updates
• Restricted staff access — only authorized personnel can access personal information
• Two-factor authentication support

3.2 Data Retention Period

Information is retained for the duration your account is active and, after that, for the period required by legal obligations. After an account is closed, certain information may be retained only for legal or regulatory reasons.

4 Data Sharing Policy

rds4 does not share your personal information with any third party except in the following limited circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and relevant banking institutions to complete transactions.
• Identity verification services: Trusted verification providers are engaged during the registration and KYC process.
• Legal obligations: rds4 may be legally required to provide information upon a court order or a valid request from a government authority.
• Fraud prevention: Information may be shared with the relevant authorities if fraud or money laundering is suspected.

5 Cookie Policy

The rds4 website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve the functionality of the site.

5.1 Types of Cookies

• Essential cookies: These are required for login sessions, security, and core functionality — they cannot be disabled.
• Functional cookies: Used to improve your preferences, language settings, and overall user experience.
• Analytics cookies: Collect anonymous data to monitor and improve site usage.

You can manage cookies through your browser settings, but disabling essential cookies may make some site features unavailable.

6 Your Rights

You have the following rights regarding your personal information:

6.1 Right to Access Information

You may request details of the information rds4 holds about you at any time. This request can be made by emailing [email protected].

6.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you have the right to request a correction. The support team will assist you through that process.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

6.4 Right to Restrict Data Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

• To exercise any right, contact us via live chat or email
• Requests will be processed after identity verification
• Complex requests may take additional time

7 Protection of Minors

rds4 is strictly committed to protecting minors. This platform is for users aged 21 and above only. We do not intentionally collect or process any information from minors. If we become aware that a person has registered using a false age, that account will be closed immediately and the collected information will be deleted.

8 International Data Transfers

Your personal information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that internationally recognized data protection standards are followed and that your information is always handled with adequate protection.

9 Third-Party Links and Services

If the rds4 platform ever provides a link to a third-party website, we are not responsible for the privacy policy of that site. Payment processors such as bKash, Nagad, Rocket, and Upay have their own privacy policies, and they are responsible for your activity on those platforms.

10 Policy Changes

rds4 reserves the right to amend this privacy policy at any time. If any significant changes are made, you will be notified via your registered email or through a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy. Always check the "Last Updated" date at the top of the page.

11 Security Breaches and Incident Management

If a data security incident ever occurs that could put your personal information at risk, rds4 will notify you as quickly as possible. Our security team is engaged in round-the-clock monitoring, and measures are in place to identify any irregular activity immediately.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, contact rds4 through the following ways:

• Immediate assistance is available via 24/7 live chat
• Email: [email protected] (support available in both Bengali and English)
• After a complaint is received, a resolution will be provided through the appropriate process